Responsible Gambling
At BigBet, we believe that gambling should always be an enjoyable form of entertainment. We are committed to promoting responsible gambling and providing our customers with the tools and resources they need to maintain control of their gambling activities.
This page outlines our responsible gambling policies, the tools available to help you gamble responsibly, and resources for support if you or someone you know is experiencing gambling-related harm.
Need Help Now?
If you're concerned about your gambling or someone else's, help is available 24/7:
Our Commitment to Responsible Gambling
BigBet is committed to promoting responsible gambling by:
- Providing tools to help you control your gambling
- Training our staff to recognize signs of potential gambling problems
- Not allowing persons under 18 to gamble (this is strictly prohibited)
- Providing clear information about the odds and chances of winning
- Ensuring advertising is not misleading and doesn't target vulnerable groups
- Supporting research and education initiatives on responsible gambling
- Working with regulatory bodies to maintain high standards
Recognizing Problem Gambling
Gambling becomes a problem when it negatively affects your life or the lives of those around you. Some signs that gambling may be becoming a problem include:
Behavioral Signs
- Spending more time or money gambling than intended
- Difficulty stopping or controlling gambling
- Gambling to escape problems or relieve negative feelings
- Lying to conceal gambling activities
- Chasing losses (trying to win back money after losing)
- Risking significant relationships or opportunities due to gambling
Financial Signs
- Borrowing money to gamble
- Selling possessions to fund gambling
- Missing bill payments due to gambling expenses
- Using gambling as a way to make money
- Hiding financial statements or bills from others
Emotional Signs
- Feeling restless or irritable when not gambling
- Experiencing guilt, anxiety, or depression after gambling
- Preoccupation with gambling
- Sleep problems related to gambling stress
- Mood swings tied to gambling wins and losses
If you recognize any of these signs in yourself or someone you know, it may be time to seek help.
Self-Assessment Quiz
Answer these questions honestly to help determine if your gambling habits may be cause for concern:
- Have you ever bet more than you could afford to lose?
- Have you needed to gamble with larger amounts of money to get the same feeling of excitement?
- Have you gone back another day to try to win back money you lost?
- Have you borrowed money or sold anything to get money to gamble?
- Have you felt that you might have a problem with gambling?
- Has gambling caused you any health problems, including stress or anxiety?
- Have people criticized your betting or told you that you had a gambling problem, regardless of whether or not you thought it was true?
- Has your gambling caused any financial problems for you or your household?
- Have you felt guilty about the way you gamble or what happens when you gamble?
Interpreting your answers:
If you answered "yes" to one or more of these questions, you may want to consider talking to a counselor or using some of our responsible gambling tools to help manage your gambling.
Protecting Minors
BigBet is committed to protecting minors from gambling. It is illegal for anyone under the age of 18 to gamble, and we take our responsibility to prevent underage gambling seriously.
Our Measures to Prevent Underage Gambling
- Strict age verification processes during account registration
- Secondary verification checks for withdrawals
- Regular reviews of verification procedures
- Staff training on identifying potential underage gambling
- Clear 18+ labeling on all gambling content
Parental Controls
We encourage parents and guardians to use parental control software to restrict minors' access to gambling websites. Popular options include:
- Net Nanny
- Qustodio
- Norton Family
- FamilyShield by OpenDNS
If you suspect that a minor has gained access to BigBet or any other gambling site, please contact our customer support team immediately.
Support and Resources
If you're concerned about your gambling or that of someone you know, help is available:
Gambling Help Online
Free, confidential support 24/7 including counseling, information, and advice.
BetStop
The National Self-Exclusion Register for online and phone wagering.
- Website: betstop.gov.au
- Register to exclude from all licensed wagering services
Gamblers Anonymous
Support group meetings for people experiencing gambling problems.
Financial Counselling Australia
Free financial counselling for people in financial difficulty.
Frequently Asked Questions
How do I set deposit limits on my account?
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Log in to your account, go to "My Account" > "Responsible Gambling Tools" > "Deposit Limits". From there, you can set daily, weekly, or monthly deposit limits. Decreases take effect immediately, while increases may have a cooling-off period.
What is self-exclusion and how does it work?
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Self-exclusion allows you to ban yourself from our platform for a set period (6 months, 1 year, 2 years) or permanently. During this time, you won't be able to access your account or create a new one. To self-exclude, go to "My Account" > "Responsible Gambling Tools" > "Self-Exclusion".
How is BetStop different from individual site self-exclusion?
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BetStop is Australia's National Self-Exclusion Register that allows you to exclude from all licensed online and phone wagering services in Australia at once, rather than having to self-exclude from each service individually. BigBet self-exclusion only applies to our services.
Can I cancel my self-exclusion once it's set up?
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Self-exclusion cannot be cancelled or reversed before the chosen period ends. This is a deliberate design to help those who have recognized they need a break from gambling to maintain that commitment.
What should I do if I'm concerned about a friend or family member's gambling?
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If you're concerned about someone else's gambling, you can encourage them to use our responsible gambling tools or contact Gambling Help Online at 1800 858 858 for confidential support and advice. They offer resources specifically for family and friends of people experiencing gambling problems.
Our Licensing and Commitment
BigBet is licensed and regulated by the Northern Territory Racing and Wagering Commission. As a licensed operator, we adhere to strict regulations designed to protect consumers and promote responsible gambling.
We are members of industry bodies committed to responsible gambling and regularly review and improve our responsible gambling measures in line with best practices.
If you have any questions or suggestions regarding our responsible gambling policies, please contact our customer support team at [email protected] or call us at 1800 238 335.